Administrator initiated remove wipe in Exchange Server 2010

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In this Tutorial we are going over the process to remote wipe a mobile phone using Exchange Server 2010 console.


A customer of mine is still using Exchange Server 2010 and they were asking how to perform a remote wipe using Exchange Server 2010 Management Console. The remote wipe can be done using either Exchange Management Console or Exchange Management Shell. It is important to remember that if the user does not have an Active Sync device the option will not be available.


If the user has an Active Sync device, then the option Manage Mobile Phone… will be available as shown in the image below.


In the wizard the administrator has two options: remove the mobile phone partnership  and that should be used for devices that are no longer synchronizing, and the option that is central to this Tutorial which is Perform a remote wipe to clear mobile phone data. Select the device from the list, there is the Last Synchronization Time column which helps to narrow down which device that will receive the wipe.


A dialog box asking for confirmation, click on Yes to start the process.


In the completion page, the summary of the operation will be shown, just click on Finish. Next time that device synchronizes with Exchange the remote wipe will be executed.


Written by Anderson Patricio

Anderson Patricio

Anderson Patricio is a Canadian MVP in Cloud and Datacenter Management, and Office Server and Services, besides the Microsoft Award he also holds a Solutions Master (MCSM) in Exchange and several other certifications. Anderson has been contributing to the Microsoft Community with articles, tutorials, blog posts, twitter, forums and book reviews. He is a regular contributor here at,, and Anderson (Portuguese).