Quarantine messages in Exchange Online Protection (EOP) from the end-user perspective

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In this Tutorial we are going to check the required steps for an end-user to check its quarantine messages in EOP.  In some customers, I see the Service Desk Team waiting on the mail administrators to see if a message for a specific user is stuck on the quarantine, however they have the ability to check and perform the initial analysis by using the end-user credentials.


Several companies do not allow the end-users to receive Quarantine Messages, but if they have ADFS or Password Synchronization, this Tutorial will work like a charm.

The first step for the end-user is to go to the https://admin.protection.outlook.com/quarantine page, after authenticating the quarantine page will be similar to the one listed bellow.



If you click on the first button (Message Details) the end-user can see the message itself and two options: release and release and report as false positive.


On the right-side, after selecting any given message we can check the header of the message.


Also, check the message (having option to see in Plain View and HTML View).


Written by Anderson Patricio

Anderson Patricio

Anderson Patricio is a Canadian MVP in Cloud and Datacenter Management, and Office Server and Services, besides the Microsoft Award he also holds a Solutions Master (MCSM) in Exchange and several other certifications. Anderson has been contributing to the Microsoft Community with articles, tutorials, blog posts, twitter, forums and book reviews. He is a regular contributor here at ITPROCentral.com, MSExchange.org, Techgenix.com and Anderson Patricio.org (Portuguese).

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